Frequently Asked Questions
Application Process
Why am I asked for my banking details?
To help our lenders make their lending decisions, they need to be able to view up to 90 days of bank account history. Read More
What happens to bank statements I send to the lender?
Any bank statement information will be used to make lending decisions. Read More
Proof of identity – what’s acceptable?
When you progress with your application, the lender will request some proof of ID documentation to counteract fraud and help protect you. Read More
Is it safe to input my internet banking details?
All our lenders must abide by strict data protection protocols, ensuring that they take the security of data and prevention of fraud seriously. Read More
How do I send ID, proof of my income and other documents?
If you have been asked to send documents to a lender, you do not need to worry about anything, it just means that after they did their online checks. Read More
Does my debit card and bank account need to be registered in my name and current home address?
Both applicants and guarantors must have a debit card and bank account registered in their own names at their current permanent address. Read More
Why is my debit card not being accepted?
Your preferred lender may at any time conduct checks against various industry databases. Read More
Will my guarantor be sent copies of any paperwork?
To meet their responsible lending responsibilities, all lenders will ensure your guarantor knows exactly. Read More
What is an electronic signature?
Some lenders will ask you to sign an agreement electronically. Read More
What are the final checks?
Once your lender has completed everything, they are likely to do a few final checks. Read More
