- Contact your lender
- Follow their complaints procedure (all lenders are required to have this as part of their FCA license obligations)
- Your lender will have a clearly defined complaints procedure and policy.
- This should be stated on their website, along with information on who to contact to make the complaint.
If you are not happy with your lender’s response, then you can contact
- Financial Ombudsman Service – as stated on their website:
The Financial Ombudsman Service is a free and easy to use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially and have the power to put things right.